ck99 Privacy Policy

1 Introduction

ck99 is a trusted online gaming and betting platform for users in Bangladesh. We believe that keeping your personal information secure is one of our most important responsibilities. This privacy policy ("Policy") describes how ck99 collects, uses, and protects your information.

By using this website, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

2 Information We Collect

ck99 collects various types of information to operate and improve its services. The information described below may be collected in a number of ways.

2.1 Registration and Account Information

When you create an account on ck99, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred language and currency (Bangladeshi Taka)

2.2 Financial Information

We collect payment-related information to process transactions. ck99 handles transactions only through bKash, Nagad, and Rocket. Your mobile wallet number and transaction records are stored securely in our system.

2.3 Usage Information

When you use our platform, we automatically collect the following information:

• IP address
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Page visit time and duration
• Cookie and session data
• Gaming history and betting activity

3 Purpose of Using Information

ck99 uses your information only for specific, legitimate purposes. We never use your information unnecessarily or for unauthorized purposes.

3.1 Primary Uses

• Account creation and management
• Identity verification and age confirmation (for those aged 21 and above only)
• Processing deposit and withdrawal transactions
• Providing customer support
• Security and fraud prevention

3.2 Improvement and Analytics

• Improving platform performance
• Introducing new games and services
• Personalizing the user experience
• Identifying and resolving technical issues

3.3 Communication

We may contact you:

• For important account-related notifications
• For transaction confirmations
• In response to customer support requests
• To provide responsible gaming information

4 Sharing and Disclosure of Information

ck99 may share your personal information with third parties in limited circumstances and only when necessary.

4.1 Service Providers

We may share limited information with trusted technology partners who help us operate our services, such as payment processors (bKash, Nagad, Rocket), server management providers, and gaming software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose necessary information in response to legal proceedings, court orders, or valid requests from government authorities.

4.3 Fraud and Security

To prevent fraud, money laundering, or other illegal activities, we may share necessary information with the relevant authorities.

5 Cookie Policy

ck99 uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. Without these, the platform does not function properly.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to collect statistics for understanding site performance and user behavior.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

ck99 takes industry-standard technical and organizational measures to keep your information secure.

6.1 Technical Security

• SSL encryption — all data transmissions are encrypted
• Secure server infrastructure
• Regular security audits and vulnerability testing
• Two-factor authentication (where applicable)
• Firewall and intrusion detection systems

6.2 Organizational Security

• Data access restricted to authorized personnel only
• Regular privacy training for staff
• Rapid response plan in the event of a data breach

7 Data Retention Period

ck99 retains your personal information for as long as it is necessary to provide services or to fulfill legal obligations.

7.1 Retention Policy

• Active account data: retained for as long as the account is active
• Transaction records: retained in accordance with financial and legal requirements
• Closed account data: deleted after periodic review

7.2 Data Deletion Requests

You may contact us to request deletion of your data. However, some information may be retained for a specified period due to legal obligations.

8 Your Rights

As a ck99 user, you have several important rights over your own information.

8.1 Right of Access

You may request to view the personal information stored in your account at any time.

8.2 Right to Rectification

If the information stored about you is incorrect or outdated, you may request a correction. Some account information can be updated directly from the profile page.

8.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. After an account is closed, unnecessary information is deleted in due course.

8.4 Right to Object and Restrict

In certain circumstances, you may object to the processing of your information or request that its scope be limited.

9 Protection of Minors

ck99 is for users aged 21 and above only. We actively refrain from collecting information from minors.

Age is verified during the registration process. If we become aware that we hold information belonging to a minor, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Third-Party Links and Services

Our platform has relationships with gaming software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.). These providers may have their own privacy policies.

Payment service providers — bKash, Nagad, and Rocket — are governed by their own privacy policies. Using these services means their policies also apply.

11 Changes to the Policy

ck99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the website and indicate the updated date at the top of the policy.

Continuing to use the platform after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. ck99 provides 24/7 customer support.