ck99 FAQ — Answers to All Your Questions

On ck99, the most popular cricket betting markets are Match Winner, Toss Winner, Total Runs Over/Under, Top Run Scorer, Top Wicket Taker, and Partnership Runs. These markets see the most betting activity in BPL and international T20 matches. The rules for each market are clearly stated on the platform.

Yes, live in-play betting is available on ck99. You can place bets in real time while a match is in progress, watching odds change as the game unfolds. Odds shift quickly in live betting, so there is less time to make decisions. You need a sufficient balance in your account to participate in live betting. Once a bet is confirmed, it cannot be changed.

Decimal odds are the simplest format. To find your total return, multiply your stake by the odds. For example — if Bangladesh's odds are 2.50 in a Bangladesh vs India match and you place a ৳500 bet, you will receive ৳1,250 if you win. That includes your ৳500 original stake and ৳750 in profit.

The core rules are the same, but the number of available markets may differ. BPL matches feature special markets focused on local teams, while ICC tournaments offer a wider range of markets. In both cases, odds are available before the match starts. Full details about markets for any tournament are provided on the platform.

If a match is left incomplete due to rain or any other reason, the bet is generally voided and the full stake is returned to your account. However, if a result is determined by the Duckworth-Lewis (DLS) method, the bet remains valid. The no-result policy for each market is explained in detail on ck99's rules page.

The ck99 support team is active seven days a week, twenty-four hours a day — that is 24/7. Whether it is late at night, a public holiday, or any other time, you can reach out via live chat or email. Support is available at all times according to Bangladesh Standard Time (BST, UTC+6).

The ck99 support team can assist in both Bengali and English. Since most users in Bangladesh communicate in Bengali, our agents are comfortable responding in Bengali. You are welcome to contact us in English as well — both languages receive a quick response.

ck99 has two support channels. The first is live chat — you can speak directly in real time on the platform. The second is email — you can send a message to [email protected]. For immediate help, live chat is the fastest option.

Having a few details ready before speaking with the support team helps resolve issues faster — your account username or registered mobile number, the date and time of the issue (BST), the transaction ID or amount if it involves a payment, and a brief description of the problem. Writing these down beforehand saves time.

On ck99, after a withdrawal request is approved, the money typically arrives in your bKash, Nagad, or Rocket account within 1 hour. There may be a slight delay during busy periods, but every effort is made to process withdrawals as quickly as possible. If you have any issues, let us know via live chat.

No, you need to meet the wagering requirement before withdrawing bonus funds. On ck99, the wagering requirement is 10 times the bonus amount — applied to the bonus amount only, not the combined deposit and bonus. For example, if you receive a ৳1,200 bonus, you need to place a total of ৳12,000 in bets before withdrawing. Once the requirement is met, any winnings from the bonus can be withdrawn.

Yes, on ck99 you can submit a withdrawal request at any time — whether it is night or a day off. Our payment team works seven days a week. bKash, Nagad, and Rocket mobile banking services are also generally active 24/7, so there is no difference between day and night.

The minimum withdrawal amount on ck99 is ৳800. This applies to all methods — bKash, Nagad, and Rocket. Before withdrawing, make sure your account balance is equal to or greater than this amount and that any applicable wagering requirements have been met.

First, log in to your ck99 account and check the withdrawal status. If it shows "Processing" and more than 1 hour has passed, contact us via live chat or by email at [email protected] with your transaction details. The support team will look into it promptly.

ck99 uses SSL (Secure Socket Layer) encryption to protect your data. This means your login credentials, transaction details, and personal data are always transferred in encrypted form and cannot be read by third parties. We conduct regular system reviews to ensure fair play.

A strong password should have at least 8–12 characters that mix uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters such as @, #, !. Do not use your name, date of birth, or simple words as a password. Do not use your ck99 account password on any other site.

Absolutely not. No ck99 staff member will ever ask for your OTP, password, bKash PIN, or Nagad PIN over the phone or chat. If anyone asks for this information, treat it as an attempted scam. If this happens to you, report it immediately to [email protected].

If you notice a suspicious login or transaction, change your password immediately. Then contact ck99 via live chat or email [email protected] and describe the incident — include the date, time, and the device you think was used to log in. The support team will help secure your account if needed.

Always check that the browser address bar shows ck99.mom and HTTPS (the padlock icon). Avoid domains with misspellings (such as ck-99.com, ck99site.net) or unsecured HTTP links. Do not click on links from unknown sources. Bookmark the site so you can go directly to the correct address every time.

ck99 currently supports three deposit methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet from Dutch-Bangla Bank. All three methods are widely available in Bangladesh and work instantly. The same minimum deposit rule applies to each method.

The minimum deposit amount on ck99 is ৳300 — this is the same for all three methods: bKash, Nagad, and Rocket. With a deposit of just ৳300, you can enjoy all the games and betting features on the platform and take advantage of the welcome bonus.

Log in to your ck99 account, go to the deposit section, and select bKash as your method. Enter the amount and submit your deposit request. Then use your bKash app or dial *247# to send money to the indicated bKash number, and enter the reference or transaction ID in the form. Your account is usually credited within a few minutes.

Yes, the process is almost the same. Select Nagad in the deposit section, enter the amount, and make the payment to the indicated number using the Nagad app or *167#. Use the "Send Money" option — not "Cash Out" — and enter the transaction ID in the deposit form. As long as the amount is correct, your account will be credited quickly.

Deposits are usually credited within a few minutes. If it has not happened after 30 minutes, first confirm in your bKash, Nagad, or Rocket app that the transaction was successful. If it was, contact us via live chat or at [email protected] with the transaction ID and a screenshot — the support team will verify it quickly.