ck99's commitment to safe and responsible gambling
Entertainment should be enjoyable — not stressful. ck99 places the highest importance on every player's mental wellbeing and financial safety. Learn here how to protect yourself.
Why is responsible gambling important?
Online casinos and betting are a source of entertainment for millions of people around the world. But like any form of entertainment, it should be enjoyed within limits. ck99 believes that gambling is a recreational activity — not a guaranteed way to earn money. That is why it is important to understand a few basic things before playing on our platform.
Every game depends on chance. Whether you spin the slots, place a bet on a cricket match, or join a live casino — set a budget at the start of each session and do not go beyond that limit. Spend only money set aside for entertainment, and never use household funds or borrowed money for betting.
ck99 is open only to individuals who are 21 years of age or older. Opening an account for minors is strictly prohibited. Parents and guardians must ensure that children and teenagers in the household cannot access this platform in any way.
- Age verification: Age is confirmed at the time of account registration — those under 21 cannot participate.
- Transparent information: We provide honest and clear information about the possible outcomes of every game.
- Secure environment: Every transaction is protected with SSL encryption and fair play technology.
- Support ready: If you experience any issue, our 24/7 support team is always here for you.
Six tools for safer play
Deposit Limit
Decide in advance how much you will deposit per day, week, or month. Once you set a deposit limit on ck99, you will not be able to deposit beyond that amount — it is the simplest way to stay in control of your budget.
Time-Out Feature
Set how long you will play each day or week. When the time is up, your session will end automatically. Playing for long stretches puts strain on the mind — take breaks in between.
Temporary Self-Exclusion
If you feel that your gambling is getting out of control, you can temporarily close your account for a period of time. This step gives you the opportunity to take a complete break for a while.
Permanent Self-Exclusion
If you feel that gambling is having a negative impact on your life, you can request to permanently close your account. Contact the support team and they will act quickly.
Transaction History
You can view how much you have deposited and how much you have withdrawn at any time. Keeping track of your own spending is an important part of responsible behaviour.
24/7 Support Team
ck99's live chat and email support are ready around the clock, day and night. Speak in Bengali or English — we are here for you with any issue. You can also email us at [email protected].
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, seek help right away. Identifying a problem early is the first step toward recovery.
You are repeatedly spending more than your set budget and finding it hard to stop yourself.
You feel the urge to bet more to win back money you have lost.
You are being dishonest with family, friends, or colleagues about how much you gamble.
You are using money meant for essential expenses, bills, or savings for betting.
You feel restless, anxious, or irritable when you are not playing.
Your focus on work, studies, or family relationships is declining.
How to protect yourself
Setting Deposit and Betting Limits
Log in to your account and set a daily, weekly, or monthly deposit limit from the settings. Once a limit is set, changing it requires waiting 24 hours or a designated cooling-off period — this prevents overspending in an emotional moment.
Cooling-Off Period
After playing for a long stretch, taking a break is important. Activating the cooling-off feature lets you temporarily close your account for anywhere from 1 day up to a maximum of 6 weeks. During this time, no betting or deposits will be possible.
Self-Exclusion
If you feel you need a long or permanent break from gambling, apply for self-exclusion. A temporary exclusion locks the account for a set period; a permanent exclusion closes the account entirely and it cannot be reopened afterward.
Protecting Minors
If there are children or teenagers in your household, use parental control software on your devices. Never leave a device unattended without logging out, and do not share your login details with anyone.
Do a Reality Check
Before playing, ask yourself — if I lose this money, will it cause problems in my daily life? If the answer is yes, you should not put that amount on a bet. There is no guarantee of winning — so only bet what you can afford to lose without affecting your financial stability.
Ten tips for healthy gambling
Set a fixed budget before you play and stick to it.
Do not place more bets in an attempt to recover money you have lost.
Never play while drinking alcohol or under emotional stress.
Once your set budget is gone, stop for the day.
Take at least a 10-minute break every hour — get up and drink some water.
After a win, resist the temptation to place bigger bets out of excitement.
Always prioritise spending time with family and friends.
Even when you receive a bonus or offer, read the terms and conditions before using it.
Keep your account password secure and do not share it with anyone.
If a problem arises, contact the ck99 support team promptly.
Need help? We are always here
The ck99 support team is ready to serve you 24 hours a day, 7 days a week — in Bengali and English. Get instant help via live chat or email us at [email protected].